FAQ: Ordering & Payment

1. How can I place an order?

  • Find the desired product on our website.
  • Click the "Order" button and follow the steps in the shopping cart.
  • Choose a payment method and enter your contact details.
  • Check your order and click "Confirm".

2. Which payment methods are available?

  • iDEAL
  • Credit card (Visa, Mastercard)
  • Bancontact
  • PayPal
  • Klarna Afterpay
  • Shopify Pay
  • Google Pay
  • Apple Pay
  • Unionpay
  • American Express

3. Is my payment secure?

  • Yes, all payments on our website are secured with SSL encryption.

4. What are the shipping costs?

  • The shipping costs depend on the product and the chosen shipping method.
  • Orders over €75,- are shipped free within the Netherlands.
  • Orders over €100,- are shipped free within Germany and Belgium.

5. How long does it take for my order to be delivered?

  • Orders placed on working days before 3:00 PM are shipped the same day.
  • The delivery time is usually 2-3 working days.

Products & Warranty

6. What is the condition of the products?

  • All products have been checked and cleaned by us.
  • The condition of the product is clearly described in the product description.

7. Do I get a warranty on my order?

  • Yes, all products come with a 90-day warranty.

8. What can I do if I receive a defective product?

  • Contact us via Contact@dutchthrift.com.
  • We will solve the problem as soon as possible.

Returns & Exchanges

9. Can I return my order?

  • Yes, you can return your order within 14 days without giving any reason.
  • The costs for returning the order are at your own expense.

10. How can I return my order?

  • Contact us via [email address] or [phone number].
  • We will send you instructions for returning your order.

11. Can I exchange my order?

  • Yes, you can exchange your order within 14 days for another product.
  • The costs for returning and reshipping are at your own expense.

Other questions

12. How can I contact you?

  • You can contact us via the chat on the website, via the contact form on the website or via Contact@dutchthrift.com
  • We are available from Monday to Friday from 9:00 AM to 5:00 PM.

13. Is there a physical store where I can view the products?

  • No, we do not have a physical store.
  • You can view all products on our website.

14. Can I also sell products to you?

  • Yes, we also buy second-hand consumer electronics.
  • Contact us via [email address] or [phone number] for more information.

We hope this FAQ has answered your questions.

Do you have any other questions? Please do not hesitate to contact us.