FAQ
๐ข FAQ โ DutchThrift.com
Welcome to our Frequently Asked Questions (FAQ) page! Here youโll find answers to the most common questions about shopping with us.
๐๏ธ Ordering & Payments
How can I place an order?
Simply browse our products, add your items to the cart, and proceed to checkout. Follow the payment steps, and your order will be processed!
Which payment methods do you accept?
We accept a wide range of secure payment options:
๐ณ Credit & Debit Cards (Visa, Mastercard, American Express, UnionPay)
๐ฆ iDEAL (for Dutch customers)
๐ธ PayPal
๐ฐ Klarna Afterpay (Buy now, pay later)
๐น Bancontact (for Belgium)
๐น Shopify Pay
๐น Google Pay & Apple Pay
๐น UnionPay
๐ Shipping & Delivery
Where do you ship?
We ship all over Europe! Your shipping rate will be calculated at checkout based on your location.
How long does delivery take?
๐ฆ Netherlands & Belgium: 1-3 business days
๐ฆ Germany & France: 3-5 business days
๐ฆ Rest of Europe: 5-7 business days
What are the shipping costs?
Shipping costs vary based on location of delivery adres. The exact cost will be calculated at checkout.
๐ท Products & Warranty
Are your products tested?
Yes! Every product is carefully inspected, tested, and cleaned before being listed for sale.
Do your products come with a warranty?
Yes! All our products come with a 90-day warranty, ensuring they work as described.
Do you sell new or used products?
We specialize in used and vintage electronics, mainly camera gear, but also sell other A-brand secondhand electronics.
๐ Returns & Refunds
What is your return policy?
We offer a 14-day return policy. If youโre not satisfied with your purchase, you can return it within 14 days after receiving your order. The item must be in the same condition as received.
How do I return an item?
You can easily open a return by following these steps:
1๏ธโฃ Go to https://account.dutchthrift.com/
2๏ธโฃ Log in using the email address you used for your order.
3๏ธโฃ You will receive a temporary login code to access your account.
4๏ธโฃ Click on the "Return item" button to submit your request.
5๏ธโฃ We will send you a return label so you can send the item back.
6๏ธโฃ Once we receive your return, we will process your refund within 14 days.
๐ก Return shipping costs are at the buyer's expense unless the item was faulty.
๐ฉ Contact & Additional Information
How can I contact you?
You can contact us via:
๐ฌ Live chat on our website
๐ฉ Email: Contact@dutchthrift.com
๐ Contact form on our website
๐ Availability: Monday to Friday, 9:00 AM โ 5:00 PM
Is there a physical store where I can view the products?
No, we do not have a physical store. All products can be viewed and purchased online at DutchThrift.com.
Can I sell products to you?
Yes! We also buy second-hand consumer electronics. If you have products to sell, contact us via:
๐ง Email: Contact@dutchthrift.com
โ Still Have Questions?
We hope this FAQ has answered your questions. If you need more help, feel free to reach out to usโweโre happy to assist! ๐
๐ Shop quality used camera gear & electronics at DutchThrift.com! ๐๏ธ๐ธ