FAQ
FAQ: Ordering & Payment
1. How can I place an order?
- Find the desired product on our website.
- Click the "Order" button and follow the steps in the shopping cart.
- Choose a payment method and enter your contact details.
- Check your order and click "Confirm".
2. Which payment methods are available?
- iDEAL
- Credit card (Visa, Mastercard)
- Bancontact
- PayPal
- Klarna Afterpay
- Shopify Pay
- Google Pay
- Apple Pay
- Unionpay
- American Express
3. Is my payment secure?
- Yes, all payments on our website are secured with SSL encryption.
4. What are the shipping costs?
- The shipping costs depend on the product and the chosen shipping method.
- Orders over €75,- are shipped free within the Netherlands.
- Orders over €100,- are shipped free within Germany and Belgium.
5. How long does it take for my order to be delivered?
- Orders placed on working days before 3:00 PM are shipped the same day.
- The delivery time is usually 2-3 working days.
Products & Warranty
6. What is the condition of the products?
- All products have been checked and cleaned by us.
- The condition of the product is clearly described in the product description.
7. Do I get a warranty on my order?
- Yes, all products come with a 90-day warranty.
8. What can I do if I receive a defective product?
- Contact us via Contact@dutchthrift.com.
- We will solve the problem as soon as possible.
Returns & Exchanges
9. Can I return my order?
- Yes, you can return your order within 14 days without giving any reason.
- The costs for returning the order are at your own expense.
10. How can I return my order?
- Contact us via [email address] or [phone number].
- We will send you instructions for returning your order.
11. Can I exchange my order?
- Yes, you can exchange your order within 14 days for another product.
- The costs for returning and reshipping are at your own expense.
Other questions
12. How can I contact you?
- You can contact us via the chat on the website, via the contact form on the website or via Contact@dutchthrift.com
- We are available from Monday to Friday from 9:00 AM to 5:00 PM.
13. Is there a physical store where I can view the products?
- No, we do not have a physical store.
- You can view all products on our website.
14. Can I also sell products to you?
- Yes, we also buy second-hand consumer electronics.
- Contact us via [email address] or [phone number] for more information.
We hope this FAQ has answered your questions.
Do you have any other questions? Please do not hesitate to contact us.